Daniel Saunders, CEO of L Marks:
For over a year, our Employees, spread across multiple cities and continents (London, Manchester, Ohio and New York), have been working remotely due to the global Covid19 pandemic.
As the end of lockdown approached in the UK, we realised that, like many other companies, all Employees were eager to return to the office, but we were also aware of the benefits for many of being able to work more flexibly - at home and in other locations.
We have therefore defined a new remote work policy, giving our employees complete freedom to choose whether or not to come to the office. In addition, we have committed to ensuring that social distancing measures are in place when employees come to the office. Like many other companies, existing platforms and systems were not designed to help us in this area. Using a shared Excel sheet took longer than expected and required constant monitoring.
We never knew who was in the office, and we ran the risk of people being left alone or Covid measures being broken. We needed something more practical, easier to use and more comprehensive.
Why did you choose Deskare?
With the HR team, we defined our hybrid work needs.
On the employee side:
From the HR team and management's perspective:
In addition to this, we had some constraints specific to our organisation: in particular, the tool chosen had to take into account the time zone differences between our different offices.
A member of my senior team, Venetia Hulse, supervised Thomas, Victor and Vianney as part of the Startup Launchpad HEC-42. She immediately understood that the tool they were developing could be useful in any office environment, as we return to work after Covid. Always keen to support start-ups at all stages, we offered to be their beta testers.
Deskare has become a new habit for everyone
How did the deployment of Deskare go?
The team was very responsive, and in a week, the test was ready to be implemented. Onboarding was done quickly via a CSV import, which saved the HR team from having to manually create each user account. Then, the learning curve was very simple, and user guides had been prepared to ensure a smooth adoption of the tool. Finally, in 20 minutes, the entire company was on board!
We then set up a weekly user feedback meeting with Vianney and Thomas, which we still do today: this allows us to give our suggestions to the Deskare team so that the platform can be improved. And the results are visible, week after week!
How did the L MARKS team react?
The implementation of the application and the integration with Slack were very quick, and all employees were able to follow the very simple and well-explained onboarding process. The weekly reminder on Slack is a very good idea and encourages employees to organise their next working weeks. It's really helpful in getting the process into everyone's habits.
Today, two months after deployment, all employees declare their schedule on Deskare in two minutes. It has become a new habit for everyone.
The ability to see how teams are using the offices in the administration area is a real added value, and the information provided by this section is invaluable to our HR department.
When employees arrive and leave, the user base is updated almost automatically and new arrivals can be integrated very quickly without having to create their account manually.
A final word?
Today, we find it easier to meet in the office and come for the moments that really matter (brainstorming, group work). Deskare really helps us to organise ourselves and meet up, and I can't wait to discover the many new features they've told us about!
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