Our customers and users are our priority.

At Deskare, excellent customer service is one of our core principles. Based in Paris, our support team is committed to providing you with high-quality support, with a human, responsive, and attentive approach.
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More than 400 offices around the world use Deskare.

Warm and responsive support

We consider support to be a fundamental pillar of our relationship with our users. That's why we are committed to providing effective, responsive, and friendly answers to all your questions!
CSAT Score
Indicator of customer satisfaction after interaction with support

98.2%

Average first response time

7.3 min

What users say about our support:
"A very practical application and a very responsive and pleasant support."
"Perfect! Very fast, clear and efficient response, thank you!"
"Fast, friendly response, nothing to say. Very good support service!"
"Thanks to Ghizlane, it's a pleasure to see a team that is truly responsive to requests."
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A structured and effective onboarding

Onboarding is a crucial step in the adoption of Deskare.
When successful, it promotes the engagement of your teams and creates true ambassadors within your company. We systematically measure the satisfaction of our customers at this key stage.
Average rating given to onboarding

9.45/10

What administrators say about our onboarding:
"Everyone found the tool very smooth and easy to use. Our employees were able to connect and use it without difficulty. So far I've only had positive feedback!"
"Your support has been perfect, thank you very much!"
"You are dynamic and responsive: very good like that!"
"Deskare is fun, very easy to use and has supported us very well in our transition to a flex/hybrid organisation."
"Deskare is super clear, we have encountered no difficulties so far, we are confident about the deployment!"
"Very satisfied with the exchanges and the training concerning the handling of the tool. Also very satisfied with Ghizlane's responsiveness, patience and involvement."
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Do you have any questions about our availability?

Want to make sure you can access Deskare without any problems?

Check our status page to be informed in real time of the availability of our application!
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Would you like to see Deskare in action?
Book a live demo with one of our experts: we'll get back to you during the day to present the tool and answer your questions.
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