Employee experience

Definition

Employee experience, also called collaborator experience, encompasses all the interactions an employee has with a company from the first minutes of their arrival and throughout their professional career:

• The recruitment process, where candidates discover the organisation and its culture through interviews and possible case studies.
• Onboarding, which allows the employee to quickly acclimatise to their work environment and colleagues.
• Daily life in the office: the relationship with the employer and colleagues.
• The development of the collaborator's skills to promote their progression in optimal conditions.
• Support in managing their career.
• Offboarding, which marks the employee's departure from the company.

The Employees are at the heart of this experience and their engagement, their satisfaction, as well as their performances are at the heart of the employer's concerns.

The employee experience is often compared to the customer experience. These two notions aim for the same objective: to encourage loyalty, both on the side of the employees and the customers / collaborators.

The importance of the employee experience

Strengthen employee engagement

An employee who works in favourable conditions, who feels listened to and who maintains good relations with their colleagues is more inclined to stay in their position. This satisfaction promotes their involvement and encourages constructive contributions, which ultimately increases the productivity and performance of the company.

Reduce absenteeism and turnover

An employee who is not satisfied in their work environment is likely to be absent more frequently or to resign. A high turnover rate, highlighted by a high turnover, can also deter future talents by suggesting potentially poor working conditions.

Attracting new employees

Candidates naturally seek to join companies that care about the well-being of their employees and have a positive reputation. Employees, as ambassadors of the company, play a key role in this attractiveness.

Two tips for improving the employee experience

Firstly: create a pleasant work environment. Employees are now looking for optimal conditions, including quality premises such as meeting rooms, relaxation areas, and open spaces that reflect the company's culture.

Secondly: provide the right tools. Modern and well-equipped offices are not enough. Employees must have access to the best software, adapted to management and their tasks, to work effectively. This implies adequate IT equipment, personal messaging and tools for remote meetings in the context of hybrid work.

In summary

The employee experience encompasses all the interactions that an employee may have throughout their time within a company. Companies must develop strategies to optimise the experiences of their employees, from the publication of the job offer to offboarding. The employee experience is of great importance to companies, as it improves employee engagement and the employer brand.