Stuart
& Deskare

"Deskare immediately listened to what we wanted, without necessarily offering us an already established product."

didomi
Description
Stuart, European leader in last mile logistics, manages its 5 offices and 1200 employees with Deskare
Industry
Logistics
Number of employees
1250
Commissioning
2021

Introduce yourself and Stuart?

Alexandra Vozniak (A): "I'm Alexandra, Global Workplace & Culture Manager at Stuart."

Thomas Fiori (T): "I'm Thomas, I've been an HR Associate at Stuart for a year now."

T: "Stuart is an on-demand delivery service specializing in urban environments."

A: "We officially have seven offices but we also have three or four warehouses with a presence in six countries."

Why did you adopt Deskare ?

T: "We had two main needs. The first is the fact that we are in a flex office, so we wanted to allow our employees to choose their office and to be able to sign up before coming, to be sure to have a place. The second need was to be able to track compliance with the telecommuting policy."

A: "Right at the beginning, it had to start with Covid. We were using what many people use: a shared spreadsheet, with little boxes to fill in. We quickly realized that there were flaws and that it wasn't optimal. In the list of criteria we had for the tool, Deskare was the one that corresponded the most, in terms of adaptability, to our needs. Deskare listened immediately to what we wanted, without necessarily offering us an already established product. That was super helpful."

"Deskare immediately listened to what we wanted, without necessarily offering us an already established product."

Deskare, in your daily life, what do you use it for?

A: "Deskare is useful for several projects. First of all, we are in flex office, so it allows users to reserve, or not, a seat with us. We have several floors, but we also have several offices and warehouses. We have many users who travel, who go from an office in Spain to France. Deskare allows them to reserve a seat and know that when they come to visit us, for example in France, they'll have a place to sit."

T: "With the HR team, we can track our employees' office attendance. What's also nice is the integration with our HRIS, which allows us to track employee absenteeism and time off, especially if we want to organize office events or important meetings. We're starting to try to assess the rate of employee engagement and disengagement. If we see someone who doesn't come into the office at all, or really very occasionally, we'll reach out to them to find out why and see if we can support them towards a return."

A: "Since very recently, we have a project with the London office to potentially move, or not. And precisely, we're using Deskare to see the attendance rate, to see if indeed, all the offices are taken, or not; if we just need to rearrange the space a bit or really think about a moving solution."

What are the main advantages of the solution?

A: "What we really like is the integration with Slack and the little reminder messages we get. There's no one who needs to manage them, it's automated. Automation is key in fact, we have so many newcomers. With this tool that is synchronized, we don't need to manage them, we know that they are in the system and that they can have their booking done. What else do we like? It's the little graphs, the little charts, because the tools we had before, or even just the spreadsheet, didn't allow for good visualization."

Deskare in 1 word ?

A: "Easy! Ease, for the administrative side. Since we take care of all the back-office part, it's simple for us. It's a tool that's simple, even for the users, I know that too, it's simple to use."

T: "If I had to sum it up in one word, I'd say user friendly, it's quite pleasant to use for the admin and for the collaborator in general."