"Deskare allows us to understand habits by collecting data that shapes our new HR policy"

Pluxee Italy, formerly Sodexo BRS (Benefits and Rewards Services), a subsidiary of the Sodexo group (world leader in Quality of Life services, with 412,000 employees in 55 countries and a turnover of 17.4 billion euros), specialises in quality of life services and offers a complete range of solutions and services that meet the challenges of valuing and engaging employees, in particular through its restaurant voucher card offering.

Florent Lambert, an international transformation specialist at Sodexo, arrived in 2021 during lockdown as Managing Director of Pluxee (then Sodexo BRS) in Italy (10,000 client companies, 600,000 users and 120 employees). His mission is to transform the Italian subsidiary to provide greater agility and customer satisfaction, and to sustainably and hybridly overhaul the very organisation of collaboration.

“While we have transformed into a 100% digital company with the arrival of restaurant vouchers, we still have a traditional company DNA. My mission is to transform Sodexo BRS in Italy into an agile company that focuses on the employee experience. And for me, growth and social commitment go hand in hand. That's why this transformation also had to take place from within, with agile and empowering solutions tailored to the new work organisation.” explains Florent Lambert.

It was in the midst of the Italian “Smart Working” revolution that Florent Lambert implemented a rhythm of a minimum of 2 days in the office from April 2022 for his 120 Employees and chose Deskare, a French start-up, for its SaaS platform for organising hybrid work, to accelerate the human digital transformation process of Sodexo BRS in Italy.

Transforming the company from the inside out through digitisation and empowerment

As part of an overall HR transformation policy, Florent Lambert was looking for an agile, simple and intuitive solution enabling a less hierarchical organisation of the Italian subsidiary, allowing collaboration to be approached differently and sustainably.

“From my point of view, it is essential to break down internal silos to satisfy the end user. By allowing Employees to manage their schedules with confidence and responsibility, Deskare enables us to carry out this transformation successfully.”

This is how Sodexo BRS in Italy today offers a new office experience, which transforms this physical space into a real place for exchange based on real needs.

Indeed, Deskare makes it possible to know in real time where each Employee is, which greatly facilitates meetings between all Employees:

From the office to smart collaboration

By deploying Deskare, Florent Lambert wanted to help Employees transform themselves, change the way they approach collaboration and improve their quality of life to serve the satisfaction of end customers.

Today, 100% of Pluxee's employees in Italy use the Deskare solution to manage their schedules and indicate whether they are in the office or at home. On the manager's side, the solution enables them to manage Smart Working in line with legal obligations and to have access to precise data to analyse habits.

“We are in a learning phase to define the uses and the office of tomorrow. Deskare allows us to understand habits by collecting data, and it is this data that will shape our new HR policy.” adds Florent Lambert.

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As of September 2022, and following an internal audit of the appreciation of this new way of working, Sodexo BRS in Italy intends to accelerate the HR transition by having a unified system to integrate and embrace the different needs of the employee: remote work management, Smart Working, time tracking, leave management, etc.

“With Deskare, we will co-construct the solution so that it meets the evolution of our needs through a single platform integrating new applications, in response to our real needs.” concludes Florent Lambert.

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