French unicorn, founded in 2014, Ledger is the global platform for digital assets and Web3. Over 15% of the world’s crypto assets are secured through Ledger Nanos. Headquartered in Paris and Vierzon, with offices in London, New York and Singapore, Ledger has a team of more than 500 professionals developing products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 4 million units already sold in 180 countries.
As a fast-growing tech company, one of Ledger's main challenges is forging a culture that attracts and retains top talent globally, especially in a post-Covid context where remote work is reshuffling the cards. This is the mission of the Culture & Workplace departments, which are charged with creating a seamless hybrid work environment and a unique employee experience.
Carolyn Koch, Head of Culture & Internal Communications and Réda Nafaa, Head of Workplace & Facilities, explain how Ledger is setting new standards in hybrid work culture, putting employee productivity and well-being first.
In a post-pandemic context that has disrupted the way we work, Ledger is shaping its remote policy to give employees the freedom to choose their days in the office—be it in Portland, Paris, London, Geneva, or Singapore—while maintaining strong bonds within teams.
Ledger requires employees to be onsite two days a week, allowing them to work remotely for three days. While this is becoming the new norm, Ledger's hybrid policy engine is paving the way for a new kind of employee experience. Carolyn shares:
"At Ledger, hybrid work is no longer rooted in Covid. It is part of our culture, and it is here to stay. We want employees to have the freedom to work from home and design their own work style, but we are focused on improving the office experience. Ledgers don't come to work head down or sit through video calls all day. They come to connect, and we want to provide moments conducive to that, whether it's peer-led workshops, happy hours, wellness activities, or whatever."
Ledger's vision of hybrid work thus goes beyond the traditional scheme of a company-wide charter: its policy is embedded in the employee experience thus eliminating frustration and wanderlust.
"With Deskare, we design agile workspaces to bring people together like never before."
More than a debate about square meters, the flex office is really a matter of human behavior and managerial posture. At Ledger, the emphasis is placed on understanding the use of workspaces and how serendipitous encounters can be created.
Ledger uses the mechanism of squads, a team that brings together employees from different functions, and is motivated by an in-depth analysis of office use. Réda states:
"We design agile workspaces to bring people together like never before. We balance individual workstations with collaborative areas and focus on new ways of working, putting our people at the center of creating the spaces."
This approach allows Ledger's Workplace Department to envision and analyze their flex office usages and incorporate this data to their workplace strategy to design & create spaces that will bring people together.
Ledger was looking for a team and a tool to help them deploy this vision in a quick and tailored way, and a partnership with Deskare quickly became a no-brainer. After a few calls and defining a set of specifications, Ledger made the decision to onboard the whole organization within two weeks. Through deep integrations with Ledger’s tool stack (BambooHR, Slack & Google Calendar), the team behind Deskare was able to provide an ultra-fast and customized onboarding.
Plug and play as soon as it is installed, Deskare’s handling is immediate for employees who not only ensure themselves a secured seat in the office but can also easily meet their colleagues onsite. Users also benefit from Deskare's connection with Slack and Google Agenda daily to help make Deskare a new habit. The adoption of the tool was a clear success and now working with Deskare became a new habit.
Finally, Deskare empowers Ledger’s Workplace and People teams with exhaustive metrics and dashboards as well as fully exportable datasets: these quantified analyses allow Ledger to rationalize all space issues with concrete and precise data.
The good news: there is a lot more to come! Ledger and Deskare are now working hand and hand to build the most powerful tool with new features shipped every week, and the collaboration is here to stay, so stay tuned!
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